Support Policy


Support for the WORKLOUD® application is available using several methods.

  • Knowledge Based Articles (KBAs) – Subscriber has 24/7 access to KBAs, which are targeted articles that walk through WORKLOUD® functionality.
  • Community – Subscriber has 24/7 access to the Community, which includes Release Notes, Ideas Board and User Community Forum.

If Subscriber wishes to submit a support ticket, tickets can be submitted and tracked on a 24/7 basis by using the following site: https://support.workloud.com. Status updates to tickets is provided online. Ticket submission is available via the following methods:

  • Request: Submit a ticket and Workloud will respond via phone, video web meeting or email, based on Subscriber’s preference. Go to this site: https://support.workloud.com/hc/en-us/requests/new.
  • Chat: Open up a live chat from directly within the WORKLOUD® application
  • Email: Support@workloud.com

Support tickets are currently worked Monday – Friday, 8 AM to 5 PM CST.

New software releases are scheduled every quarter and are deployed during regularly scheduled maintenance time. Software fixes and patches to correct bugs are also regularly deployed during scheduled maintenance time.