Support for the WORKLOUD® application is available using several methods.
If Subscriber wishes to submit a support ticket, tickets can be submitted and tracked on a 24/7 basis by using the following site: https://support.workloud.com. Status updates to tickets is provided online. Ticket submission is available via the following methods:
Support tickets are currently worked Monday – Friday, 8 AM to 5 PM CST.
New software releases are scheduled every quarter and are deployed during regularly scheduled maintenance time. Software fixes and patches to correct bugs are also regularly deployed during scheduled maintenance time.